GENERAL QUESTIONS
How can I track my order?
Yes, as soon as your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the status of your delivery here.
What is the delivery time of my order?
The delivery time of your order consists of the processing time and the shipping time:
- Cut-off time: Orders placed before 17:00 (GMT+01:00) are processed the same business day (Mon - Fri).
- Processing time: 1-4 business days (Mon - Fri).
- Shipping time: 7-10 business days (Mon - Fri).
Please note that holidays and busy periods may affect the delivery time.
I am not satisfied with my package.
You have up to 14 days after receiving your package to return the item (unopened and unused). Consult our refund policy for information about returning your package.
How quickly will I receive a refund?
We strive to process refunds within 7 days of receiving your return shipment.
Which payment methods can I use?
- iDeal: Safe and fast payment via your own bank in the Netherlands.
- Bancontact (ONLY IN BELGIUM): The most used payment method in Belgium.
- Visa: Worldwide accepted credit card.
- Mastercard: Another widely used credit card option.
- American Express: Premium credit card for safe and fast payments.
- Apple Pay: Easy payment with your Apple devices.
- Maestro: International debit card accepted worldwide, with immediate
- PayPal: Globally trusted payment method that allows you to pay easily and safely online.
ORDERS & DELIVERY
How can I track my order?
Yes, as soon as your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the status of your delivery here.
What are the shipping costs?
We offer FREE shipping for all our orders, even for smaller orders with just one product.
Can I change the delivery address of my order?
Would you like to change the delivery address of your order? Then please contact our customer service within 24 hours after placing your order or before the cut-off time via info@drivemax.nl. We do our best to fulfill your request, depending on the status of your order.
How do I use my gift card or discount code?
During the checkout process, you have the option to enter your gift card or voucher code in the designated field. After entering your code, click or tap the "Apply" button to redeem your gift card or voucher.
The total amount will then be automatically adjusted. Once your gift card or voucher has been successfully applied, you can proceed with the checkout process as usual. Review your order details, enter any additional required information, and complete your purchase.
If you experience any issues redeeming your gift card or voucher, please feel free to contact our customer service for assistance. We are ready to help you and ensure that your shopping experience goes smoothly and pleasantly.
Order is marked as delivered, but I haven't received anything?
If your tracking information indicates that your order has been delivered but you have not received it, you can take the following steps:
Check the delivery address: Make sure the address was entered correctly when placing the order. Packages are sometimes delivered to neighbors, the reception, or another location on your property.
Look for delivery notes: Check if the delivery person has left any delivery notes. Packages can be left in safe places or at a reception if you are not home.
Contact customer service: If you cannot find the package, contact our customer service. Provide your order and tracking information, and we will help you resolve the issue and ensure you receive your order.
We are ready to help you resolve any delivery issues and ensure you receive your order. Do not hesitate to contact us for assistance.
I have not received my order confirmation, what now?
You will receive an order confirmation email immediately after placing your order. This email contains the order number (at least 4 digits), a summary of the order, and the delivery address.
Sometimes the order confirmation email may accidentally end up in your spam or junk folder. Take a moment to check these folders in your email account to see if the confirmation email is there.
If you have checked the spam folder, waited a moment, and verified your email address but still have not received an order confirmation, please contact our customer service. Provide them with your order details, including your full name and order number, and they will help you verify the status of your order and resend the confirmation email if necessary.
RETURNS & EXCHANGES
What is your return policy?
You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount. Only the costs for returning the item from your home to the merchant are at your own expense. For exact rates, please consult your carrier's website.
Return Conditions
- Product condition: To be eligible for a return, the item must be unused and in the same condition as when you received it. The item must also be returned in the original packaging.
- Non-returnable items: Certain types of goods such as perishable items, personalized products, or hygiene-sensitive products (such as beauty products) cannot be returned.
To initiate a return, you must contact our customer service within 14 days of receipt via info@drivemax.nl. Provide your order number and the reason for the return.
What are the return costs?
The costs for returns are at your own expense and vary depending on the courier and the country from which you send the package back.
How quickly will I receive a refund?
We strive to process refunds within 7 days of receiving your return shipment.
My product was received damaged or defective. What now?
If you receive a damaged or defective item, please contact us immediately with photos of the damaged item. We will then arrange a replacement or provide a refund as soon as possible.
CONTACT
Where can I contact customer service?
1. Fill in the contact form and we will get in touch with you as soon as possible!
2. If you prefer to contact us by phone, you can always do so via +31 613351265 Only during our opening hours!
What are the opening hours of the customer service?
Our customer service is available at the following times:
- Monday to Friday: 09:00 - 17:00
- Saturday and Sunday: 10:00 - 15:00
For questions, you can always send us an email, and we will do our best to respond as quickly as possible.
What is the response time after I have filled in the contact form?
We strive to respond to your message within 2 hours. Whether you need advice on using our products or have another question, our expert staff are ready to help you with a suitable solution.