Customer service
Contact us
Questions about your order, delivery, or a product? Check the frequently asked questions below or send us a message.
Send us a message
Fill out the form, and we’ll get back to you by email as soon as possible.
Prefer to email directly?
Our Dutch customer service team usually responds within 2 hours.
Ma–Vr: 09:00–17:00
Za–Zo: 10:00–15:00
Questions about delivery
A list of the most frequently asked questions.
The delivery time for your order consists of the processing time and the shipping time:
- Cut-off time:Orders placed before 17:00 (GMT+01:00) are processed on the same business day (Mon–Fri).
- Processing time:1–4 business days (Mon–Fri).
- Shipping time:7–10 business days (Mon–Fri).
Please note that holidays and busy periods may affect delivery times.
We offer FREE shipping on all our orders, including smaller orders with just one product.
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your deliveryfollow here.